Effective Telephone Skills Training (1 day) ($180.00) 

In keeping with the immense impact that telephones have had on our everyday lives, this course strives to teach students or those already in business how to bring the telephone to its maximum potential as an effective tool for business success.

What You Will Cover

• First, explore the impact which the telephone has on your organization’s image and bottom-line.
• Next, understand the telephone’s role in the communication process.
• Furthermore, learn to control telephone conversations by listening.
• In addition, tools for effective listening on the telephone.
• Likewise, getting the message across effectively.
• Also, handling difficult callers.
• Finally, customer service on the telephone.