Duration 2 days

Course fee: $382.50

Course Objective

To enhance the skills of managers and supervisors in process mapping through the use of flow charts and other tools to assess and analyze existing processes in the organization. Excellent support program for Customer Service Management programs.

Day 1.

a. Introduction to flow charting, process mapping and other quality assessment tools.

b. Introduction to Visio and creation of process maps within the participant's organization.

Day 2

a. Assessment of process maps and re-engineering of process to improve the quality of service.

b. Integration and operational improvements throughout the organization through training, communication improvement, feedback systems, and team awareness throughout the organization.