(2 days)

$275.00

 What you will cover

 Making the transition – role of the manager, stress involved in the managerial transition, building self-esteem

• Planning and organizing your work – types of plans, goal setting, scheduling work, organizing your work
• Time management – developing your personal action plan
• Directing your people toward productivity – motivational theories, leadership
• Communicating and resolving conflicts – verbal and non-verbal communication, establishing rapport, conflict styles, assertive skills, ways of resolving conflicts
• Decision making and problem solving methods- guides to decision making
• Controlling – process of control, four steps of the control process, management by objectives, formal performance appraisal, delegation, controlling the work through feedback